1. All Sales Are Final:
Unless otherwise specified in this policy, all purchases made on Galaxy Spin are final and non-refundable. This includes points or credits purchased for gameplay, entry fees for contests or competitions, and subscriptions or premium memberships, if applicable. By completing a transaction, you agree to waive your right to a refund except as explicitly stated below.

2. Exceptions - Refunds May Be Issued If:
We may offer a refund under limited circumstances. For example, if you were accidentally charged twice for the same transaction, we will refund the duplicate charge. If you purchased points but did not receive them due to a technical error or system malfunction, and we are unable to correct the issue within a reasonable timeframe, you may be eligible for a refund. If you believe your account was used fraudulently, please notify us immediately. After investigating, we may issue a partial or full refund if we determine your account was accessed without authorization.

3. How to Request a Refund:
To request a refund, contact our support team within 7 days of the transaction by emailing:
📧 info@galaxyspinco.com
Please include your username and email address, the date and time of the transaction, the transaction ID or proof of purchase, and the reason for your refund request. We will respond within 3 to 5 business days. Submitting a request does not guarantee a refund.

4. Refund Method:
If approved, refunds will be issued using the original payment method. Processing times may vary depending on your bank or payment provider, typically taking 5 to 10 business days.

5. Disputed Charges and Chargebacks:
We encourage users to contact us before disputing a charge with their bank or payment provider. Filing false chargebacks may result in permanent account suspension, forfeiture of points or winnings, and reporting to relevant fraud databases.

6. No Refunds for Winnings or Game Outcomes:
Galaxy Spin does not offer refunds based on dissatisfaction with game outcomes, gameplay experience, or prize results. All contests are skill-based, and results are final once verified.

7. Policy Changes:
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with the new effective date. Continued use of the Services after a change constitutes acceptance of the revised policy.

8. Contact Us:
If you have any questions or concerns about this Refund Policy, please contact:
📧 info@galaxyspinco.com
📬 Galaxy Spin LLC, 30 N Gould St # 49210 Sheridan, WY 82801